Best Tutors - Privacy Policy

Privacy Policy

This Privacy Policy governs the manner in which Best Tutors collects, uses, maintains and discloses information collected from Users of our tutoring platform. This privacy policy applies to the Site and all products and services offered by Best Tutors.

Personal Identification Information

We collect personal identification information from Users in a variety of ways, including, but not limited to, when Users:

• Register on the platform as a student or tutor
• Fill out profile information
• Book or schedule tutoring sessions
• Use our video conferencing features
• Contact us through support channels

Users may be asked for appropriate information including:

• Full name and email address
• Academic subjects and qualifications
• Availability schedules
• Payment information (processed securely through Stripe)
• Educational background and experience

Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain platform activities.

Non-personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our platform. This may include:

• Browser type and version
• Device information and operating system
• Internet service provider
• Platform usage statistics and analytics
• Session duration and feature usage

How We Use Collected Information

Best Tutors collects and uses Users personal information for the following purposes:

• To facilitate tutor-student matching: We use your profile information to match students with suitable tutors using our AI algorithm.
• To enable session scheduling: Your availability and scheduling preferences are used to coordinate sessions between tutors and students.
• To process payments: Payment information is used to facilitate secure transactions between students and tutors.
• To provide platform features: Information is used to enable video sessions, messaging, and other platform functionalities.
• To improve customer service: Your information helps us respond to your service requests and support needs more efficiently.
• To personalize user experience: We may use information to understand how our Users use the services and resources provided on our platform.
• To send periodic emails: We may use email addresses to send information and updates pertaining to sessions, platform updates, or respond to inquiries.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our platform.

Security measures include:

• Encryption of sensitive data
• Secure socket layer (SSL) technology for data transmission
• Regular security assessments and updates
• Limited access to personal information to authorized personnel only
• Secure payment processing through Stripe

Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates.

Information shared between users:

• Tutors can see student names, subjects needed, and grade levels
• Students can see tutor names, qualifications, subjects taught, and hourly rates
• Contact information is never shared directly between users
• All communication happens through our secure platform

Third Party Services

We use third-party services to enhance our platform functionality:

• Stripe: For secure payment processing
• Microsoft Teams: For video session integration
• Google Analytics: For platform analytics and improvement

These third parties have their own privacy policies addressing how they use such information.

Your Rights Under GDPR

You have various rights under the GDPR regarding personal data we hold about you:

• Right to be informed: You have the right to know what data we hold about you
• Right of access: You can request copies of your personal data
• Right to rectification: You can request correction of inaccurate or incomplete data
• Right to erasure: You can request deletion of your personal data
• Right to restrict processing: You can request limitation of how we use your data
• Right to data portability: You can request transfer of your data to another organization
• Right to object: You can object to certain types of processing

To exercise any of these rights, please contact us using the information below.

Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Session records and educational materials are retained to support learning continuity and platform functionality.

Changes to This Privacy Policy

Best Tutors has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this platform, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our platform. Your continued use of the platform following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

This document was last updated on Nov 2025